Refund policy

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at sunnirasta@yahoo.com. If your return is accepted, I will send you instructions on where to send your package. Shipping costs will be your responsibility to return your item. Shipping costs are non-refundable and this will be deducted from the full price. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at sunnirasta@yahoo.com

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Personalised items are final sale unless damaged, if this is the case please contact me. Due to hygiene reasons, I am unable to offer exchanged or refunds on earrings, unless there is a product fault and if that is the case please contact me.

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.